Wireless Frequently Asked Questions

Check status of an existing order by visiting www.whereismyorder.com (U.S. & Puerto Rico Customers).

Is ACN Wireless® an ACN Product?
No, ACN Wireless® is a program that resells major carriers.
Can I purchase wireless service for my small business through the ACN Wireless® website?
ACN offers Wireless service for small business customers with Sprint and Nextel. Businesses can have up to 10 lines for new accounts, and unlimited lines for existing account contract extensions.
 
Please forward the following information to acnwirelessbiz@acninc.com for ACN to evaluate your small business wireless opportunity
  • Company Name
  • Contact Name, Telephone Number and Email Address
  • Requested Carrier (Sprint or Nextel)
  • Requested Service (New or Contract Extension)
  • Device Type
  • Number of Lines
*Please allow 7 business days for ACN to determine if we can provide service for your business customer.
What are the requirements for being a postpaid customer?
  • Passing the carrier credit check for lines of service
  • Paying for the equipment purchased
  • Maintain the customer on the same service for a minimum of 180 days
  • The activation must have gone through the ACN Wireless® website or by calling 1-866-629-7757.
Will the phone be branded ACN Wireless?
No, the phone and service will be branded by the wireless carrier you selected, as will the wireless bill. ACN Wireless® branding will be present on the shipping invoice and the order confirmation emails.
Will I receive an ACN Wireless® bill?
No. You will receive a monthly bill from the carrier you selected on the ACN Wireless® website.
Can customers in Puerto Rico, Hawaii, and Alaska sign up for ACN Wireless?
Yes. Service is available in these areas.