ACN Iris V Frequently Asked Questions

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What is required to use the IRIS V?
Customers will need a broadband Internet connection with a minimum available upload speed of 200 kbps and a billing and shipping address in the United States, Puerto Rico or Canada. ACN also recommends that customers use the IRIS V with a router and Ethernet cable.
Will cordless phones and ACN Accessories work with the IRIS V?
Yes. The IRIS V Video Phone is compatible with cordless phones and ACN Accessories.
Can there be more than one Video Phone on the same account?
Unlike regular phones, you cannot connect more than one Video Phone to the same telephone number. However, you can have multiple Video Phones at the same location, each having a separate number, and all those numbers can be tied into the same account. You can purchase ACN Video Links that allow you to move your video phone from one room to another and add a cordless base station with extensions so you can have phone service in other rooms. To use multiple Video Phones in one location, a good router is required.  ACN recommends the Cisco E1000.
Can the IRIS V place calls to older model video phones?
Yes. You will have audio and video capabilities on calls placed to other ACN Video Phone models on ACN’s state-of-the-art network.
Can the IRIS V Video Phone call wireless phones or non-ACN Video Phones?
Your Video Phone works like a regular phone while calling other telephones, mobile phones and phones with Digital Phone Service. Therefore you will not have difficulty making and receiving calls to other phones that are not Video Phones. Currently you can only make and receive video calls to other users who are also subscribed to ACN Digital Phone Service.
Does the IRIS V have video conferencing?
Yes, you can see and talk to two other parties at the same time by creating a 3-Way Video Conference Call.
Does the IRIS V have wireless capabilities or work with Wi-Fi?
Wireless capabilities are not available with the IRIS V at this time.
What is the term of agreement for the IRIS V?
24 months
What are the early termination fees?
The fees are $199.99, with pro-ration of $5 per month for each month of service. For example, if a customer disconnects service after 10 months, the termination fee will be reduced by $50, for a total of $149.99.
What is the warranty on the IRIS V?
12 months
How can the Video Phone be set up to enable Internet sharing?

Follow these steps to enable Internet sharing:

  • Ensure a stable Internet connection (Aircard or Wi-Fi) on your computer.
  • Check your computer’s upload speed.  You need consistent 200 kbps upload for video communications.
  • Ensure you have administrative access to your computer.
  • Disable the Firewall on your computer.
  • Enable Internet Connection Sharing on your computer. 
    • For Microsoft’s Windows 7 instructions, click here.
    • For Microsoft’s Windows Vista instructions, click here.
    • For Microsoft’s Windows XP instructions, click here.
    • For Apple’s MAC OS X instructions, click here.
    • Additional instructions for Windows 7 are here
    • Additional instructions for Windows XP are here.
    • Additional instructions for Apple MAC OSX are here
  • Verify you can still surf the Internet.
  • Connect an Ethernet cable from the WAN port on your ACN Video Phone to the Ethernet port on the computer.
  • Power on the ACN Video Phone.
  • Ensure the Ethernet port status lights are lit on the WAN port on the ACN Video Phone.
  • If the WAN port is not lit, you may need a crossover Ethernet cable. A crossover Ethernet cable may be purchased at a computer/electronics store.
  • IRIS V:
    • Wait for the register light on the ACN Video Phone to turn solid blue.
    • The IRIS V should be set to Low.  (Menu-Settings-Network-Bandwidth)
  • IRIS 3000®:
    • The IRIS 3000 will have a solid green light indicating successful registration.
    • The IRIS 3000 should be set to 128. (Menu-Settings-System Settings- Video)


Click here
to watch the video phone installation video.

ACN Iris V Popular Features

3-Way Video Conferencing

A three-way video conference call is exclusively available to IRIS V users. It's easy to use this feature:

  1. Call the first party
  2. Press the conference button
  3. Enter the number of the third party and press dial
  4. When the third party answers, press the conference button again

You will be able to see all callers on your screen!

When using Video Conferencing, remember the following:

  • All three parties must be using an IRIS V during the call.
  • It can take up to three minutes for audio and video synchronization to fully tune.
  • The person who is originating the video conference should set their Internet connection speed to low bandwidth to ensure the clearest connection among the three phones.
    • You can check your bandwidth setting, by going to the Settings menu, selecting Network and setting your Bandwidth to Low.
Digital Photo Frame

The Digital Photo Frame feature enables you to copy photos between your phone and a USB device. You can also create albums for your photos and configure a slideshow to display photos on your phone.

Loading Images:

  1. Insert USB flash drive into the USB port on the back of the phone. A pop-up window will display.
  2. Select "Copy Images To Phone" and press "OK." A screen displays showing all the images on the USB drive.
  3. Press "OK" to select the images you want to copy over.
  4. When you are finished selecting images, choose "Copy." The images will appear in your Local Pictures.

After inserting the flash drive, you can also choose to "Make USB Images My Local Slideshow." This option automatically copies the pictures from the USB to the phone and configures the phone to use the images from the USB as the Slideshow.  When the message "Copy complete" is presented, remove the USB.

If you choose "Add USB Images My Local Slideshow," your USB pictures will automatically be copied to the phone and added to the current Slideshow.  When the message "Copy complete" is presented, remove the USB.

To Play a Slideshow:

From the Home screen, select Options/Play Slideshow. You can also play a slideshow directly from a USB flash drive. Insert the drive into the back on the phone and select "Play Slideshow from USB" from the pop-up menu.

Self-View

If you are not on a call, from the Home screen, select Options, then Self-View and select "OK." You can also enable and disable the Self-View window while on a call by pressing the Left Soft Key.

During a call, Self-View can be moved from its current left placement to the lower right by pressing the Right Arrow Key.  Self View can be moved back to the left placement from the lower right by pressing the Left Arrow Key. 

Snapshot

During a video call, you can take a snapshot of the screen by selecting "Snapshot." The snapshot can be saved to the contact information of the person you are talking to, by selecting the "Save as Contact Image."

Snapshots can also be saved to the phone in the Snapshot Album. Any snapshots saved in this album can be manually added to the Digital Photo Frame slideshow from the Digital Photo Frame menu.
Are there Digital Phone Service codes to access features quickly?

The Digital Phone Service codes allow you to access features on your Video Phone or existing phone quickly. Use the codes below to activate or deactivate certain features.
Note: Some features are only available on the Video Phone.

Code

Function

*1

Activate the Video Phone camera while using the FXS port

*2

Transfer the call from the FXS port to the Video Phone Handset or Speakerphone

#8

Automatic Callback Deactivation

*72

Call Forwarding Always Activation

*73

Call Forwarding Always Deactivation

*21

Call Forwarding Always To Voice Mail Activation

#21 or *23

Call Forwarding Always To Voice Mail Deactivation

*90

Call Forwarding Busy Activation

*91

Call Forwarding Busy Deactivation

*40

Call Forwarding Busy To Voice Mail Activation

#40

Call Forwarding Busy To Voice Mail Deactivation

*92

Call Forwarding No Answer Activation

*93

Call Forwarding No Answer Deactivation

*41

Call Forwarding No Answer To Voice Mail Activation

#41

Call Forwarding No Answer To Voice Mail Deactivation

*67

Calling Line ID Delivery Blocking per Call

*31

Calling Line ID Delivery Blocking Persistent Activation

*32

Calling Line ID Delivery Blocking Persistent Deactivation

*65

Calling Line ID Delivery per Call

*69

Call Return

*43

Call Waiting Persistent Activation

#43

Call Waiting Persistent Deactivation

*99

Clear Voice Message Waiting Indicator

*78

Do Not Disturb Activation

*79

Do Not Disturb Deactivation

*66

Last Number Redial

*610

No Answer Timer (Change the number of rings before voice mail)

*74

Speed Dial 8

*62

Voice Portal Access

 

Video Mail

To leave a video greeting for callers when you’re unavailable:

  • Press the voice mail button (Right Soft Key)
  • Enter your 4-digit access code (default is 1234) and press #
  • Press 2 to set up a Busy Greeting
  • Press 5 to Compose and send a new video message
  • After the tone, leave your video message. Pay attention to the Self-View box to ensure you are aligned properly for your message.
Do all ACN Video Phones have video mail capability?
Video mail is available on the IRIS V, IRIS 3000, IRIS 2000 and CIP 6500. Video mail is not available on the Wooksung Video Phone.
My video mail does not work, what do I do?

Ensure you are calling another video phone that works with video mail (IRIS V, IRIS 3000, IRIS 2000 and CIP 6500). Video mail does not work with the phone adapter or the Wooksung Video Phone. You may have call forwarding enabled.  Reference the feature code instructions above to enable/disable call forwarding.

How do I retrieve my video mail messages?
You can retrieve video mail messages just like you retrieve regular voice mail messages. Press the voice mail button, enter your 4-digit access code and press #. Press 1 to retrieve your messages and follow the prompts to save or delete messages.
Can I access video mail from any computer?

Yes, you can manage your video mail message from the Online Account Management section on myacn.com, myacncanada.ca or pr.myacn.com. Simply go to your online account from the Digital Phone Service section. Select ACCOUNT from the Account Management list on the left. Then select MESSAGES. In the subject category, double click the message you would like to hear.

You can also forward messages to others as an email attachment or save them to your hard drive for future reference.

See more about your online account management here.

I have recorded my video mail "No Answer Greeting" but I am not receiving any video mail messages.
Ensure the caller has called from another video phone such as an IRIS V, IRIS 3000, IRIS 2000 or CIP 6500. Check with the caller to ensure they have not pushed the Privacy button. If they have, you will receive a voice mail message instead of a video mail message.
Do I need to press any special keys to leave a video mail message for someone?
No, the video phone will default to a video mail recording screen. Make sure you are positioned in front of the video phone’s camera and leave your message. Simply hang up when you have finished leaving your message. It’s that easy!
Is there a limit to the length of message I can leave?
Yes, video mail messages are limited to 2 minutes.
Is there a limit to the number of messages I can have in my mailbox?

Yes, each mailbox can hold up to 30 megabytes of information or approximately 10 messages.

What if I want to leave a voice mail message without recording a video?

Press the privacy button on your video phone when you see the person you are calling’s video mail message. NOTE: You will still see yourself on the screen but the person receiving the message will only see the ACN logo on their screen

How will I know I have video mail messages waiting?

From your video phone: You will see an envelope (the video mail/voice mail indicator) on the main screen of your video phone.

Email notification: You can choose to be notified via email every time a message is left. To set this up this feature, go to myacn.com, myacncanada.ca or pr.myacn.com, visit the Digital Phone Service page and select ACCOUNT from the Account Management list on the left.

On the IRIS V, next to the envelope will be a counter indicating how many voice mail messages you have.

IRIS V Documents

Welcome Booklet English | Français | Español
Quick Installation Guide English | Français | Español
Quick Reference Guide English | Français | Español
User Guide English | Español
Spec Sheet English | Français | Español
Upgrading to the IRIS V Video Phone English | Français | Español
Using the IRIS V in Non-Residential Environments English | Français | Español
Video/Voice Mail Guide English | Français | Español
  VoIP Wiring Guide English | Español