Paying Bills

• Log in to your online account using your User Name and Password.
• Select Pay Bill.
• Enter the amount you wish to pay on your account. This amount cannot be greater than the amount value shown on the page.
• Select the type of payment.
• If you would like to pay this amount, as well as enroll in Automatic Bill Payment to automatically pay your telephone bill each month, check the Enroll Me in Automatic Bill Payment box. Read the Terms and Conditions associated with Automatic Bill Payments. If you wish to continue the enrollment process, click the I agree box.
• Click the Pay Now box at the bottom of the page.
• Complete the account information used to make payment.
• Click the Pay Now box at the bottom of the page.
• You will receive a confirmation that payment information has either been accepted or declined.

Online Payment Options

• One-time payment
• Automatic Bill Payment

Other Payment Options

• Pay by mail
  
  Mail your remittance stub and a check or money order in the envelope provided with your ACN bill.  You may also choose to pay by credit card by checking the “Pay by Credit Card” box on the remittance stub and complete the credit card information on the back of the stub. Please mail 3-5 days before your due date to avoid late payment fees. Please add P.O. Box address

• Pay by phone
  
  Call ACN Customer Care using either the self-service option or speak with an ACN associate for assistance.

Payment posting times vary according to the payment method you use.

• Payment by regular postal mail: 7-10 calendar days
• Automatic Bill: approximately 15 days after the Bill Date printed at the top of the page on your monthly bill.
• Credit card by phone: 24-48 hours
• Check by phone: 24-48 hours
• Electronic payments (online banking, Checkfree): If the online banking you use sends funds electronically, payment should post within 48 hours. If the online banking you use must mail in the payment, it will take 7-10 business days to post.