Registering creates a unique ACN Account Management User Name and Password that allows you secure access to your ACN telephone services online. With ACN Account Management, you can pay your bill online, enroll in Automatic Bill Payment, and view services on your account. You also have the option to stop your paper bill and view more than a year of bill details online.
After you register an account with ACN Account Management, you immediately have online access. After you have completed the registration process, click the Login button, enter your User Name and Password from the
Do I already have an ACN Account Management User Name and Password?
| If you do not remember whether you already created an ACN Account Management User Name, click the Forgot Password link found on the My Account page or call ACN Customer Care and one of our associates will assist you. |
Why does the ACN Account Management registration process say my User Name is already in use?
If you are trying to register but are getting a message that says that your User Name is already in use, this means that either another customer has already selected that User Name or you are already registered with that User Name. |
What are the computer requirements for ACN Account Management?
Any IBM-compatible computer with an Internet connection can use ACN Account Management.
Your browser must:
- Support 128-bit encryption. This is used to encrypt your data over the Internet with the highest level of security available.
- Use Internet Explorer 6x, Netscape 6x, or Mozilla Firefox 1x
- Accept cookies. (Accepting temporary cookies is sufficient.) You can find instructions describing how to do this in your browser’s Help system.
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How do I reset or change my ACN Account Management Password?
To change your ACN Account Management Password:
- Log in to your ACN Account Management with your current User Name and Password
- Select Online Profile found in the left navigation area.
- Enter your current password in the Current Password box.
- Enter your new password in the New Password box.
- Re-enter your new password in the Confirm Password box.
- Click the Submit button at the bottom of the page.
Your password will change immediately. |
How do I change my security question and/or security answer without changing my Password?
To change your ACN Account Management security question:
- Log in to your ACN Account Management with your current User Name and Password.
- Select the Online Profile found on the left navigation bar.
- Select from the drop-down list of security questions.
- Enter the appropriate answer to the security question.
- Click the Submit button at the bottom of the page.
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How do I reset or change my ACN Account Management Password?
- To change your ACN Account Management Password:
- Log in to your ACN Account Management with your current User Name and Password
- Select Online Profile found in the left navigation area.
- Enter your current password in the Current Password box.
- Enter your new password in the New Password box.
- Re-enter your new password in the Confirm Password box.
- Click the Submit button at the bottom of the page.
Your password will change immediately. |
How do I change the email address listed on my online profile?
To change your email address that ACN has on record:
- Log in to your online account using your User Name and Password
- Select Online Profile found in the left navigation.
- Enter your new email in the box found on the page
- Re-enter your new email address in the confirm email box
- Click the Submit button at the bottom of the page
Your email address will be changed within 24 hours.
If your email address has changed and you do not remember your User Name and/or Password, contact ACN Customer Care and one of our associates will assist you. |
How do I change my ACN Account Management profile information?
To change your ACN Account Management security question:
Log in to your ACN Account Management with your current User Name and Password.
Select the Online Profile found on the left navigation bar.
You have the ability to change:
- email address
- password
- security question
- security answer
- the accounts used to pay your bill
- your preference on receiving marketing emails from ACN
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How can I change my ACN Account Management User Name?
In an effort to ensure your security and privacy, ACN Account Management will not allow you to change your User Name. Please contact ACN Customer Care if you wish to update your Account Manager User Name, and one of our associates will assist you. |
I recently disconnected a telephone number from my account. Why is it still appearing on my ACN Account Management?
For your convenience, ACN will continue to show your services for 30 days after service has been disconnected. |
For what purposes does ACN use my email address?
Your email address is used for sending you information about your online ACN Account Management:
An email will be sent to you if there are any issues processing your payment(s).
Your email address is used for sending you monthly reminders that your bill is ready.
An email confirmation will be sent to you when ACN receives your payment for an account that has an ACN Account Management.
If you have selected the option to receive Marketing emails, ACN will email you with the latest promotions, which may save you money or provide information related to ACN’s product and services.
Be sure that we have your correct email address and that you haven’t set up email controls that may block our emails to you. Please add us to your address book or list of trusted senders. |
Multiple Accounts
If you would like to add one or more accounts to your ACN Account Management, contact ACN Customer Care and one of our associates will assist you in adding the other accounts to your current User Name. Please do not go through the ACN Account Management registration process if you want to have a current User Name manage more than one account. |
If I have multiple accounts managed by my User Name. How do I view the different information for each account?
If you have linked more than one account to your ACN User Name, you will see an account number drop-down box found near the top of every page when you log in. Select the account number for which you wish to access the information. |
I just added another telephone number to my account. Why is it not showing up in my online account?
If you just ordered an additional telephone number, it is currently in the order process. Within ACN Account Management, only telephone numbers that are active or disconnected within the past 30 days are accessible.
If this additional line is on another account than what you have registered, you will need to contact ACN Customer Care to have this account added to your online account. |
How can I add more accounts to my ACN Account Management?
The ACN Account Management is designed for residential and business customers. Once you have established your first account with an ACN User Name and Password, contact ACN Customer Care and one of our associates will assist you in linking additional accounts to the same Account Manager User Name. |
I have more than one ACN Account Management User Name. How do I combine them?
You need only ACN Account Management account. Call ACN Customer Care to link accounts. |
Why aren’t all of my accounts showing up when I log into my ACN Account Management?
Only the account which you registered with will be displayed when you log into your ACN Account Management. To add additional accounts to your ACN Account Management, please contact ACN Customer Care for further assistance. |
Online Bills
You view your bills online through ACN Account Management. Here you can print a copy of your current bill, print a copy of the previous month's bill or view your previous balance. |
How can I stop receiving paper bills in the mail each month?
To prevent a bill being mailed to you each month, for all accounts managed by the same User Name:
Log in to your ACN Account Management with your current User Name and Password.
Click Stop Receiving Paper Bill.
Read the Terms and Conditions.
Click I Accept to complete the request to stop receiving paper bills.
ACN Online Billing is a free service that lets you enjoy secure online access anytime to all of your bill statement information.
After you enroll you will stop receiving paper bills and instead will receive emails informing you when you can view your bill online. You may still continue to pay your bill by mail, online, phone, or by using Automatic Bill Payment. |
How can I resume receiving my bills by mail each month?
To resume having a bill being mailed to you each month, for all accounts managed by the same User Name:
Log in to your ACN Account Management with your current User Name and Password.
Click Start Receiving Paper Bill. |
Paying Bills
The Pay Bill option on the left navigation bar allows you to securely view your account balance and pay your bill online using your American Express, Discover, MasterCard or Visa credit card, checking, or savings account. You can still receive a paper bill or choose paperless billing. The Automatic Bill Payment service allows you to pay your telephone bill automatically by having the total amount of your bill charged to your American Express, Discover, MasterCard or Visa credit card or deducted from your bank account. You can still receive a paper bill or choose paperless billing. These services are free to use through this website. However, you are responsible for any fees that may be charged by your bank.
- Log in to your online account using your User Name and Password.
- Select Pay Bill.
- Enter the amount you wish to pay on your account. This amount cannot be greater than the amount value shown on the page.
- Select the type of payment.
- If you would like to pay this amount, as well as enroll in Automatic Bill Payment to automatically pay your telephone bill each month, check the Enroll Me in Automatic Bill Payment box. Read the Terms and Conditions associated with Automatic Bill Payments. If you wish to continue the enrollment process, click the I agree box.
- Click the Pay Now box at the bottom of the page.
- Complete the account information used to make payment.
- Click the Pay Now box at the bottom of the page.
You will receive a confirmation that payment information has either been accepted or declined. |
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