DigitalTalk Express Frequently Asked Questions

A credit card is required for purchase. Your monthly invoice will be charged to the credit card we have on file from your initial purchase. You may update your credit card information in your online account at any time.

You can view your current bill and billing history by logging on to your online account at any time.

You can change your payment type by accessing your online account.

DigitalTalk Express is a simple out-of-the-box phone system for your small business and home office needs featuring a Panasonic executive phone with additional cordless handsets.

DigitalTalk Express is a digital phone service that enables you to make and receive calls over the Internet instead of over traditional land lines. The base unit connects directly to your Internet switch or router, and the cordless units sync wirelessly to the base unit.

Please listen to the brief tutorial: DigitalTalk®Express Tutorial

Yes - Your business will be listed in the local telephone company's business white pages by the name you provided when you signed up for service.

DigitalTalk Express requires a wired high speed Internet connection with a minimum upload speed of 384 Kbps.

DigitalTalk Express is designed to be a simple, self-install solution. Follow the quick start guide that comes with the equipment and watch the online tutorial. You’ll be using your phone in minutes!

Yes, in most cases your numbers can be transferred to ACN. See related "How many lines or what plan should I choose?" below.

Yes, in most cases ACN can provide you a new telephone number in the area you desire. See related "How many lines or what plan should I choose?" below.

DigitalTalk Express service is available with plans from 1 to 3 voice lines. Each line has its own unique telephone number and voicemail box. You have the option to transfer your existing telephone numbers, or request a new number(s) from ACN, or a mix of both to meet your needs.

The Digital Phone system supports up to 3 concurrent calls.  This is inclusive of all calls on all lines, external/internal calls and toll-free calls, if applicable. Considerations in choosing your package and options:

• Inbound calls ring through to the main base station and your handsets.  You choose whether you want to answer the call based upon the dialed number.
• Callers dialing the same phone number will not receive a busy signal or be forwarded to voicemail unless the maximum concurrent calls have been reached.
• Any line can be used by the base station or handset for outbound calls.

Besides your existing high speed Internet equipment, all the equipment you need is provided in one box.

DigitalTalk Express uses High Definition Voice™ technology for the clearest communication possible. HD Voice technology enhances voice quality to make conversations more life-like and vibrant.

The contract term is 2 years. You will be required to accept the terms and conditions at the time of purchase.

Early termination fees are $150.

ACN DigitalTalk Express includes a one year manufacturer’s warranty. If any equipment needs to be replaced, you may contact ACN DigitalTalk Express customer support.

Yes - You can order accessories directly from Panasonic at http://shop.panasonic.com/shop/phones-and-fax-telephone-accessories.