Contact Customer Care

Still not finding the answers to your questions? For an immediate response, our Customer Care centers are available to help.
Please note that all published Customer Care Center times listed below reflect Eastern Time unless otherwise indicated.

US Support
 

Digital Phone Service (including High Speed Internet)
Customer Care 877-226-1010 Call:
Monday - Friday: 8:00 a.m. to 10:00 p.m
Saturday: 9:00 a.m. to 8:00 p.m.
Sunday: Closed

eCare (Text or Chat)::
Monday - Friday: 8:00 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 10:00 p.m.
Sunday: Closed
Technical Support 888-414-1958 Monday - Friday: 8:30 a.m. to 12:00 a.m.
Saturday & Sunday: 9:00 a.m. to 9:00 p.m.

 
Customer Care (Spanish) 877-226-1010 Monday - Friday: 10:00 a.m. to 7:00 p.m.
Saturday & Sunday: Closed.
Technical Support (Spanish) 888-414-1958 Monday - Friday: 8:30 a.m. to 12:00 a.m.
Saturday & Sunday: 9:00 a.m. to 9:00 p.m.
 
Local & Long Distance
Customer Care 877-226-1010 Call:
Monday - Friday: 8:00 a.m. to 10:00 p.m.
Saturday: 9:00 a.m. to 8:00 p.m.
Sunday: Closed

eCare (Text or Chat)::
Monday - Friday: 8:00 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 10:00 p.m.
Sunday: Closed
Customer Care (Spanish) 888-303-6226 Monday - Friday: 8:00 a.m. to 10:00 p.m.
Saturday: 9:00 a.m. to 8:00 p.m.
Sunday: Closed
Customer Care (Korean) 866-226-6511 Monday - Friday: 8:00 a.m. to 10:00 p.m.
Saturday: 9:00 a.m. to 8:00 p.m
Sunday - Closed
Energy
XOOM Energy Customer Service
     Questions or Changes Prior to Service Switch 888-787-8997 Monday through Friday, 10:30 a.m. - 9:30 p.m. (ET)
     Customer Care for Existing Customers 888-997-8979 Monday through Friday, 10:30 a.m. - 9:30 p.m. (ET)
XOOM Solar Customer Service
     Customer Care (855) 966 6765 Monday through Friday, 8 a.m. - 9 p.m. (ET)
Wireless

Customer Support
Flash Wireless:

(888) 226-2141

Call:
Monday - Friday 8:30 am - 12 am
Saturday and Sunday 9 am - 9 pm

(888) 226-2141

eCare (Text or Chat)::
Monday - Friday: 8:00 a.m. to 12:00 a.m.
Saturday and Sunday: 9:00 a.m. to 10:00 p.m.
Television
New DIRECTV Orders 800-653-1730  
Customer Care for Existing DIRECTV Customers
and Changes in service Prior to Installation
800-DIRECTV  
New DISH Network Orders 1-800-222-5368
Choose Option 1 then Option 2
Monday - Friday 9 am - 9 pm (ET)
Saturday - Sunday 10 am - 7 pm (ET)
Security & Automation
Vivint Security & Automation 877-479-1668 (Residential)


877-915-0928 (Business)

8am -12am ET/7 days week

8am -12am ET/7 days week

ADT Home Security 855-619-1683 Monday - Thursday 8 am - 10:30 pm (ET),
Friday 8 am - 9 pm (ET)
Saturday 9 am - 9 pm (ET)
Sunday 11 am - 7 pm (ET)
ACN Premium Technical Support
Customer Care 877-265-3407 7 days a week 8 AM – Midnight, ET
New Orders 877-265-3409

7 days a week 8 AM – Midnight, ET

DigitalTalk Express (Digital Phone Service for Small Business)
Customer Service/Technical Support 866-217-2415
Call:
Monday - Friday: 8:30 a.m. to 12:00 a.m.
Saturday & Sunday: 9:00 a.m. to 9:00 p.m.
ACN Business Advantage
Customer Service 877-226-7177 Monday - Friday: 8:00 a.m. to 10:00 p.m.
Saturday: 9:00 a.m. to 8:00 p.m.
Sunday - Closed
Technical Support 877-226-7177 Monday - Friday: 8:30 a.m. to 12:00 a.m.
Saturday & Sunday: 9:00 a.m. to 9:00 p.m.

 

Canada Customer Care
 

Digital Phone, Local & Long Distance and Internet Services
ACN Canada Customer Care
1100 Ave. des Canadiens-de-Montréal
Suite 450
Montreal QC H3B 2S2
888-383-8226 Monday - Friday: 8am-10pm
Saturday: 9am-8pm
Sunday: Closed

eCare (Text or Chat)::
Monday - Friday: 8:00 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 10:00 p.m.
Sunday: Closed
Technical Support 866-913-3445 Monday - Friday: 8:30am-12am
Saturday-Sunday: 9am-9pm
 
High Speed Internet Serviceability Help Line
(verifying service for TELUS customers)
877-418-3738  
Wireless Service
Questions Before Placing an Order 866-295-0124  
Questions After Placing Order
866-295-0124 (after receiving a confirmation email)
Maintenance Questions on Existing Account
866-558-2273 (including changes to plans or devices)
Activations After Placing an Order
866-295-0124
option #7
 
Satellite Television
To Sign Up 866-350-8021 Monday - Friday: 8:30am-9pm
Saturday: 9am-9pm
Sunday: 10am-6pm
Customer Care for Existing Customers 888-759-3474  
Home Security & Automation
Vivint Residential
Questions before placing your order


Questions after placing your order


Vivint Business

877-479-1668


800-216-5232


877-915-0928

Monday - Friday: 9am-12am ET
Saturday and Sunday: 8am-12am ET

Monday - Friday: Open 24hrs
Saturday and Sunday: Open 24hrs

Monday - Friday: 8am-12am ET
Saturday and Sunday: 8am-12am ET

Protectron Security Services 844-238-8546 Monday - Friday: 9am-8pm ET
ACN View
Customer Care 877-553-5099 Monday - Friday: 8am-11pm
Saturday: 9am-6pm
ACN Canada Energy
Customer Service 866-360-3193