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Customer Care

Who do I contact regarding detailed questions on the phones available through the ACN Wireless website?

All handset specifications are on the ACN Wireless website. These specifications are continually changing as handsets come and go quite frequently. We encourage customers to stay on top of new handsets and features etc. by visiting the website periodically.

Who do I call if I have questions before I place my order with ACN Wireless?

If you have questions about ACN Wireless, products, plans, accessories, etc. before you place your order, please visit the ACN Wireless online store.

Who do I call for assistance to activate my new phone?

Contact our Order Activation line at 866-295-0124

Who do I call for assistance regarding my new phone?

Contact Client Care at 866-558-2273.

What do I do if my phone was damaged during shipment?

If your device was damaged during shipment, please contact the ACN TELUS Webstore Team at telusorders@acninc.com or by calling 1-866-295-0124 (press 7).

Who do I call for assistance regarding my wireless phone bill?

Contact Client Care at 866-558-2273.

How do I return my phone and cancel service?

Please contact the ACN TELUS Webstore Team at telusorders@acninc.com or by calling 1-866-295-0124 (press 7) to review the ACN TELUS Webstore return and cancellation policy.

How do I exchange my phone for a different model?

Phone exchanges can only be made within 30 days of activation. Please contact the ACN TELUS Webstore Team at telusorders@acninc.com or by calling 1-866-295-0124 (press 7) to make arrangements to exchange your order.

If I have general questions about phones, mobile internet options, rate plans, accessories, etc. who do I contact for assistance?

Once you become a customer you will call Client Care. Prior to becoming a customer - you will need to reference the ACN TELUS website for information on these products.