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Billing

When will I receive my first bill?

Similar to most local phone companies, ACN bills in advance for local phone service. Therefore, you should see your first bill within two weeks of being switched to ACN.

Does ACN pro-rate its service?

Yes. As with most carriers, ACN bills monthly recurring charges one month in advance. On the first invoice, customers who sign up between billing periods will be billed a pro-rated amount for the partial month used, plus the amount for the next full month.

How can I switch to paperless billing?

New and existing customers can update your options by visiting the My Account section at www.myacncanada.ca.

What does paperless billing entail?

The online portal allows customers to view and pay your bill online, access your account information, view and print up to the last 15 invoices, make one-time payments, enroll in automatic bill payments or view unbilled usage.