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Technical Questions

Why do I need to install filters?

Filters separate the digital High-Speed Internet signal and the analog signals used by your phone, fax, or any other equipment connected to the High-Speed Internet phone line. Without a DSL filter, you may hear high frequency noise from the DSL signal on your telephone.

Should I install a filter on the phone cord that connects my modem to the phone jack?

No, putting a filter on your modem will block the DSL signal, and this will prevent your service from working. Filters should only be installed on the devices listed in Step 1 of your installation guide.

When should I use a phone splitter?

If you need to install a phone on the same telephone jack that is used for your modem, you will need to use the splitter with two jacks that are provided in your kit. The installation is made as follows:

  1. Plug the splitter into the telephone jack.
  2. Plug your phone into the splitter jack called "phone".
  3. Plug your modem into the splitter jack called "modem".

The filters, or blockers, need to be used on any other phone sharing the line with the High-Speed Internet installation, with the exception of, the phone jack used with the modem, which requires the use of a splitter.

How do I get additional High Speed Internet filters?

DSL filters - also known as High Speed Internet or DSL blockers, microfilters, or High-Speed Internet or DSL phone line filters - are available for purchase at most electronic stores or on the Internet. However, we recommend that you connect a maximum of five phones or devices to your High-Speed Internet phone line.

What are the benefits of a Wireless Modem?

The ACN Wireless Modem allows you to build a home network. Multiple devices can communicate with one another over the wireless connection, allowing them to share:

  • ACN Internet connection
  • Files and documents
  • Printers, print servers and scanners
  • Game systems 
How do I secure my wireless (enable WEP, WPA or other type encryption to protect my network)?

Log in to the modem firmware. On the home page of the ACN Wireless Modem firmware, select the QuickStart selection from the left-hand navigation panel. On the wireless portion of the page, select from the drop-down menu of the Network authentication WEP (Wire Equivalent Privacy) or the WPA (WiFi Protected Access) or other type of network encryption security. All changes must be followed with the “Apply/Save” button.

Note: If you are using WEP, a key (password) will be generated by the Modem. If you are using WPA you will be able to choose your own password (conditions on password length may apply).

How do I rename my SSID (Wireless Name)?

Log in to the modem firmware. On the home page of the ACN Wireless Modem firmware, select the QuickStart selection from the left-hand navigation panel. On the wireless portion of the page, remove the name on the SSID field and insert the name of your choice. All changes must be followed with the “Apply/Save” button.

How do I secure my wireless modem network?

Your ACN modem has wireless capabilities built in. To turn on security, open a browser window and type 10.100.2.1 into the address (URL) space, and hit "ENTER." A login window will appear.

Type in "user" for the user name and "password" for the password. You can change this in the modem’s settings. 

Select "Quickstart" from the list on the left side of the window.
Under "Wireless Settings" click on the down arrow beside "Network Authentication." It is set by default to open. ACN recommends WPA.

Type in a network security key of your choice and save the configuration. Choose a phrase that is easy for you to remember (8-63 characters), but difficult for others to guess. Use this same key to setup your wireless access on your laptop computer or other wireless devices.

You may now disconnect the Ethernet cable if desired and use a computer with wireless capabilities to scan for wireless networks. You will see a network named ACNBB. This is your network. Highlight it and click "Connect."
Unsecured wireless modems may allow others to use your Internet connection without your permission. ACN bears no responsibility for unauthorized usage of your Internet service. Please review the Terms & Conditions of your service agreement and the ACN Acceptable Use Policy.

 

High Speed Internet Documents
    Bell Modem Quick Install Guide (Technicolor TG582N) English | Français
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