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Dial-Up Internet
Technical Support
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High Speed Internet Installation

What are the appointment intervals that are available for the technician to install the DSL service in Quebec and Ontario?

Appointment intervals are available on weekdays and Saturdays as follows:

AM = 8am-12pm
PM = 12pm-5pm
Evening = 5pm-9pm

AM = 8am-12pm
PM = 12pm-5pm

Will the appointment intervals be available across Québec and Ontario?

While appointment intervals will be available in most regions, in some cases it may not be. In those cases, ACN will contact you to advise that an all day technician visit will take place between 8am and 5pm.

Will the technician install my Digital Phone Service equipment?

The technician responsible for installing your internet service will not handle the Digital Phone Service equipment. Should you wish to have your phone equipment installed you can select that option on your new order or contact ACN at 1-866-913-3445 to arrange an appointment.

I was told that ACN dispatches two technicians to install the DSL service. Is this still the case?

No. Orders placed on or after the 6th of March will only receive a single, Bell branded, technician.

I placed my order prior to March 6th and was told my installation would be between 1-9pm. Is this still the case?

Yes. All orders placed prior to March 6th will have their appointment intervals honored regardless of the installation date you chose.

What is included as part of my technician visit?

The technician will install the service and ensure that it is fully functional. As your modem is pre-configured simply connect as indicated by the technician and power on the modem.

Should there be any delay between the technician completing the installation and my service becoming active?

No. Your internet service will be functional before the technician leaves your home.

I need additional telephone jacks installed. Is this something the technician can do?

The technician is tasked to enable a single telephone jack for the internet connection. If you would like additional wiring you may call 1-866-913-3445 to arrange for an additional site visit to perform any work you feel is necessary. Note that additional charges will apply for this type of field work.

Will the technician call before arriving on site?

No. The technician is committed to arriving at your home between the hours you selected when placing your order.

How will I be notified of a technician visit being required to install my internet service?

You will receive an email confirming your installation date shortly after your order is placed as well as a courtesy call two dates before your visit.

I have already booked my order but would like to have a specific installation interval. Is this possible?

As your order is already in flight we encourage you to keep your current booking.

I currently have phone service with ACN and would like to add-on High Speed Internet. Will I be able to select a appointment interval as part of my order?

Yes. All orders for our DSL service as of March 6th will have the option of requesting a appointment interval.

I would like to order Business DSL. Will I be able to select an appointment interval?

Business High Speed Internet installations occur during business hours between 8-5pm. The work is performed by a single, Bell branded, technician.

There is an issue with my internet installation after technican has left my home. What should I do?

If there is any issue with your high speed internet installation contact technical support at 1-866-913-3445 as soon as possible to troubleshoot the issue.

Who will be performing the service installation?

A certified Bell technician will be carrying out the installation of your high speed internet service.


High Speed Internet Documents
    Easy Start Guide English | Français
    4-Port Ethernet Modem Installation Guide English | Français
    Wireless Quick Install Guide English | Français
    Wireless Modem Guide English | Français
    Wireless Easy Start Guide English | Français