ACN High Speed High Speed Internet is available to add to ACN Calling Plans – either with Digital Phone Service or Local & Long Distance service – in select areas.
In Canada, please note: If customer retains local service and wants to add Digital Phone Service Plus High Speed Internet, additional inside wiring will be required. Please note that ACN High Speed Internet does not support IPTV (Television).
All customers should evaluate the services they already have in their home that already use the Internet and contact those service providers about their upcoming transfer to ACN Digital Phone Service Plus High Speed Internet to make sure there are no interruptions during the transfer.
Can home users link multiple computers to the same High Speed Internet connection?
| Yes. This trend is quickly becoming popular, especially among families with children who use the Internet for school research, gaming, and email. Additional equipment such as a multi-port router may be necessary. This equipment can be purchased at a reasonable price at any computer store such as Best Buy. |
Does ACN High Speed Internet allow voice service on the same telephone line as High Speed Internet service?
Yes! Filters on the phone line will separate voice and data traffic. And customers can surf the web and chat on the phone at the same time. |
Can customers get online video clearly with High Speed Internet?
Yes. Most movie trailers and high-bandwidth videos use 80-128 Kbps speeds, which are well within the capacity of High Speed Internet. For example, CNN's news footage comes through crystal-clear in real time on ACN High Speed Internet connection, even if you're downloading email and running other computer applications at the same time. |
With ACN High Speed Internet, can customers use Microsoft Outlook or a similar email program, or do they have to use ACN’s email software?
Customers can use Microsoft Outlook and similar email programs with ACN High Speed Internet. Simple step-by-step instructions for setting up Microsoft Outlook with ACN High Speed Internet can be found on our High Speed Internet website at acn.net. These are third party software and therefore our help is limited to the information contained on the website. If customers are in need of any further help, they should contact the software vendor directly. |
Can I keep all my current emails?
If you are a user of an existing ISP web mail solution and you wish to save your existing emails prior to transferring to ACN High Speed Internet, there several solutions that are available to you to avoid losing your emails. Please note that if you already use an email client such as Outlook or Windows mail, you will not need to do anything.
- You can transfer/forward all your emails to your new email address
- You can download all your emails to a mail client such as Outlook or Windows mail and then configure your email client with ACN settings
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How do I configure my email client to receive and send emails with my new acn.net email address?
Download outlooksetup.exe or outlookexpress.exe OR
Follow the Manual set-up instructions: You will first need to enable POP service for your account if you are a new customer. If you were with our service before our Google partnership this should already be done for you. |
Can customers upgrade their ACN High Speed Internet service easily and inexpensively if they need more speed?
Yes, depending on their proximity to the central office location. Customers will be able to use the same High Speed Internet equipment if they upgrade to a higher speed, providing the service is available at their location. The only additional cost would be the difference between the monthly fee of the slower service and that of the faster service. |
If a customer has a dial-up Internet account with ACN, will it automatically be cancelled when they add High Speed Internet?
No. The customer will have to call customer care at
1-888-383-8226 or use our ACN Chat Service. |
Will my Home Security/Alarm System be affected by installing ACN High Speed Internet service?
Every customer installing High Speed Internet service on the same line as their Home Security System may potentially be affected. Thus, we strongly recommend that you perform a test of your home alarm system. You must check with your security company for the processes they recommend. In general, performing a test of the alarm system should indicate if the service is working correctly.
Most security companies recommend regular testing to ensure the system is working, even when High Speed Internet is not present on the line.
If you do NOT have an alarm system or have an alarm system installed on a different telephone line than the High Speed Internet service, then your home alarm should not affect installation. If testing indicates the security system is not working, your alarm system may be malfunctioning or you have special wiring needs and require a professional installation. ACN does not have the capability to perform tests on your alarm system. Thus, you must contact your home security provider to identify the source of the problem. |
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