Energy - Ontario

Founded in 2006, Planet Energy started in the business of residential and small commercial energy marketing in British Columbia. Since then, Planet Energy has partnered with ACN and is constantly growing and expanding in to other markets.

Planet Energy is licensed to market natural gas in Manitoba, British Columbia and Ontario as well as electricity in Ontario. Planet Energy also markets natural gas to small commercial customers in Quebec.

You will not be switching utilities. Planet Energy is not affiliated with any local utility. Your utility will still bill you and provide you with the same 24 hour emergency service you've received in the past.

You will continue to receive one utility bill from your current utility. Planet Energy's charges will appear as line item on your current bill, as your energy supplier.

Your application will go through the application process. Planet Energy must notify your utility of your new program. Once this process is complete it may be up to 90 days before you'll be set up on the program. In certain rare circumstances it may take longer than 90 days.

When you move you must contact your utility company with your new address. Once complete, you must notify Planet Energy of your new address via mail or telephone. See our contact page for details. If you move within a territory serviced by Planet Energy your contract may be moved to your new location. If you permanently move, you may cancel your contract without penalty.

Within 10 days of signing up with Planet Energy you may cancel your agreement without penalty. Should you wish to cancel your Natural Gas program after the 10 day period, you will be subject to early termination charges as set out in your terms and conditions or in regulations. You may cancel your Electricity contract, without penalty up to 30 days after you receive your first bill under the contract. After this period electricity customers will be subject to early termination charges as set out in your terms and conditions or in regulations. Please read your terms and conditions for the details.

Only the account holder or spouse of the account holder may enter in to a contract with Planet Energy. If your landlord, or property management manager receives the utility bills then you are not eligible.

If you are currently with another marketer, you may either wait until your contract expires or sign-up with Planet Energy if your contract is less than 90 days away from completion. You will not be able to sign-up with Planet Energy until your existing contract with the other marketer expires or is canceled. Keep in mind that canceling your contract may require you to pay early termination charges, read your terms and conditions for those details.

No. Planet Energy purchases the natural gas and electricity on your behalf and we supply it through the existing infrastructure your utility company uses.

Please refer to our Product Guide or For Business pages for up to date information on our current plans.

A term is the length of your contract with Planet Energy.

Variable rate programs and programs with variable rate components are not forecasted. The actual price you will be charged on your bill (including your first bill) will vary with market rates. To see what rates for these programs were in previous months, see Historical Rates.

As of January 2011, the name of this item was changed from Provincial Benefit (PB) to Global Adjustment (GA). The Global Adjustment can be a credit or a charge to you. It is your share of the difference between the government's regulated and contract prices for electricity paid to certain generators and the market prices they would have received had they not been subject to government regulation or contracts.

If you buy electricity under the Regulated Price Plan, an estimate of this amount is already reflected in the regulated price for electricity set by the OEB, shown on the "Electricity" line of your bill.

If you buy from an electricity retailer such as Planet Energy, the Global Adjustment is not included in the contract price offered by the retailer. It is a separate line item on your utility bill.

The Ontario Government placed a cap on the amount paid to certain generation facilities owned by Ontario Power Generation (OPG).

An estimate of the OPG Rebate was included in the Regulated Price Plan prices. Consumers that left the Regulated Price Plan and signed a contract with an electricity retailer received the OPG Rebate on a quarterly basis beginning on May 1, 2006 and ending April 31, 2009. The total rebate amount was calculated using only the electricity you used after you left the Regulated Price Plan. The OPG Rebate has now expired and is no longer applicable.

Natural gas utilities apply for a quarterly rate adjustment to reflect the difference between what the Utility paid for natural gas and the amounts collected from customers through the Gas Supply Charge. In Ontario, utilities pass the cost to purchase the gas on to consumers, with no markup. The difference is calculated in your new Gas Supply Charge. These quarterly adjustments reduce the risk of large, one-time payments or rebates. When a customer signs up with a marketer, this cost adjustment is no longer applicable.

There are 2 ways to change your program.

1. Within 10 days of placing an order, customers fall within the cancellation period. Therefore, customers may cancel their current program and sign up for a new one by calling Planet Energy Customer Service at 1-866-360-3193.
2. After the 10 day cancellation period, customers may switch from a less fixed to a more fixed product (ie. Market Tracker to Sleep Easy or Stability, or from Sleep Easy to Stability), any time by calling Planet Energy Customer Service at 1-866-360-3193. Your existing contract will be cancelled without penalty and you will be required to re-enroll in a new term contract.

This option is referred to as Blend and Extend. During the 5 year term of your contract, you may call once a year (90 days prior to every anniversary date) and see if Planet Energy through ACN is offering a lower fixed rate. If Planet Energy through ACN is offering a lower fixed rate then what you were offered when you signed up, you may exercise your option to Blend and Extend.

Your current rate will be "blended" with the new rate being offered which will provide you with a lower rate than you are currently paying. This new rate will be in effect for your new "extended" contract term of 5 years from the date the rate takes effect.

With the Blend and Extend option, you are protected either way. Your fixed rate can't increase but it can decrease.

This option is only available to Ontario customers who are currently on a Stability or Sleep Easy program.

When we refer to the Sleep Easy Variable Rate, it is only 50% of the Market Tracker Variable Rate, as only half of the Sleep Easy Rate is variable. The other half of the Sleep Easy rate is the fixed price indicated in the price description.

The Market Tracker Variable Rate and the Sleep Easy Variable Rate component change on a monthly basis*. For electricity, the variable rates change daily and will vary slightly between the different municipal electric utilities. Your particular electricity variable rate will depend on your meter reading or billing cycle and your particular municipal electric utility (for example Toronto Hydro, London Hydro, etc.). For detailed rates see the Planet Energy Historical Rates.

* The rates for the previous month will be posted in the Historical Rates document no earlier than the 25th of the current month.

As of January 1st, 2011 the Ontario Energy Board requires that energy retailers, such as Planet Energy provide every customer a Disclosure Statement pertaining to the product they are interested in to ensure all consumers are provided with basic information about electricity and natural gas contracts and their rights.

In addition to the Disclosure Statements, each customer must also be provided a separate sheet comparing the contract price that you are being offered with the price currently charged by your utility. It is important to note that your utility price will change quarterly for natural gas and semi-annually for electricity, whereas your Planet Energy price, or a portion thereof may be fixed for the entire term of your contract.