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Understanding Your First Bill


How can I view my electronic bill?
1-Go to
2-Choose your service from the drop down under the MyAccount section,
3-After login, your billing summary will appear as part of your main account page
4-Select My Bills on the left side of the page for payment and invoice detail
5-Click on the specific invoice you would like to view
When will I get charged for the service?

If applicable, one time fees will be charged at the time your order is placed. Your first recurring monthly fees will be charged shortly after your service becomes active. You will receive an e-mail to notify you that your invoice is available to view online.

Why is my first bill higher than I expected?

As with most telecommunications companies, ACN bills you one month in advance for recurring charges. Thus, your first bill might be higher than subsequent regular monthly bills because in addition to the monthly recurring charge, it will also include partial charges related to the period of time between the order date and set billing cycle date.